![]() ![]() Please include an explanation and photographs stating the reason for your return. Submit a return request at Contact Us to Customer Service within 3 days upon receiving your order. No returns and no exchanges for perishables, earrings (including jewelry sets containing earrings), and personal care items (including lingerie, etc.) due to hygienic reasons.ġ. No returns and no exchanges for personalized items.Ģ. Items that cannot be returned or exchangedġ. However, if you are positive that you have received the item in a wrong color, please contact Customer Service to see if a return or refund is possible. Slight color aberration may not mean that the dress is defective or mis-shipped. The settings of your computer screen may alter the color of the pictures shown on the site. Please note that if your order specifications differ greatly from the final sizing request, resizing may not be possible. Your option is to look for a local tailoring service at your own cost. Please understand that items that do not fit properly but in accordance with the specifications you ordered cannot be returned or exchanged. Item is the size you ordered but does not fit ![]() The copy of the receipt must be provided to request reimbursement. Should you choose this option, please remember to request a receipt from your tailor. In this case, we will reimburse you up to 40% of the product purchase price (excluding shipping cost). If your dress size differs from the specifications of your order by more than one inch, you are encouraged to find a local tailor to make adjustments. To ensure that your dress will fit you perfectly, our tailors have reserved additional fabric in the seams to allow minor modifications. If you believe your items were damaged during delivery, you must obtain "Proof of Damage" documentation from your delivery carrier, which should be included in your returned package.Īs all of our dresses are hand-sewn and customized, the finished gown may vary by approximately one inch in either direction of the specified measurements. You are qualified to get a full refund if your items are defective, damaged or mis-shipped. You will be responsible for all return shipping costs. If you are returning or exchanging dresses or accessories, please make sure they are in their original conditions - unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and with tags intact and attached. Please note that you need to contact us to initiate the returning process. Please try on your dress as soon as possible without altering, washing the dress, or removing the tag. Upon arrival of your package, it is suggested that you check the dress to make sure it has been made in accordance with your order specifications. Your satisfaction is of utmost importance to us. Once your order has been shipped, it can no longer be canceled. Orders canceled beyond 48 hours after payment confirmation will be eligible for a partial refund of full shipping cost only. Orders canceled within 24-48 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 50% of product purchase price. Orders canceled within 12-24 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 80% of product purchase price. Orders canceled within 12 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 90% of product purchase price. For details, please refer to our cancellation policy below. Please be informed that after placing your order, there is still time to change your mind. Once the tailoring process has begun, the materials cannot be reused. However, it is important to note that our dresses are made to order. We understand that it is a very important undertaking to order a dress for your special occasion, and our cancellation policy was formulated with this in mind. Please contact us for additional instructions.Ĥ: More Help Contacts Policies for Your Oders ![]() This return policy does not apply to our business resellers. Color Errors: If the color of the item received is not what was ordered, you are qualified to get a full refund.ģ. If you wish to return any or all parts of your order, you will need to contact customer service at Contact Us and obtain a "Product Return" form that must be included with your package.Ģ. Please note that we only accept products in their original condition, and we cannot process any products that are returned without our prior knowledge. Contact our Customer Service to initiate the return process within 3 days upon receiving your item(s). ![]()
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